{"id":3,"date":"2025-10-07T09:23:49","date_gmt":"2025-10-07T09:23:49","guid":{"rendered":"https:\/\/dev.my.click.na\/IMANI2\/?page_id=3"},"modified":"2025-11-10T10:56:54","modified_gmt":"2025-11-10T10:56:54","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/dev.my.click.na\/IMANI2\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>At IMANI, your privacy matters.<br \/>We collect only the information necessary to process your orders, provide quotations, and communicate effectively with our clients.<\/p>\n<p><strong>Information we collect:<\/strong><\/p>\n<ul>\n<li>Contact details (name, phone number, email, company\/institution)<\/li>\n<li>Delivery and billing addresses<\/li>\n<li>Order and payment details<\/li>\n<li>Optional feedback or inquiry information<\/li>\n<\/ul>\n<p><strong>How we use your information:<\/strong><\/p>\n<ul>\n<li>To process and deliver orders<\/li>\n<li>To provide customer service and technical support<\/li>\n<li>To send important updates or quotations<\/li>\n<li>To improve our website and services<\/li>\n<\/ul>\n<p>We do&nbsp;<strong>not<\/strong>&nbsp;sell, rent, or share your personal data with third parties except for trusted logistics, payment, or supplier partners directly involved in fulfilling your order.<\/p>\n<p>All data is handled in accordance with the&nbsp;<strong>Protection of Personal Information Act (POPIA)<\/strong>&nbsp;and applicable Namibian privacy laws.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Terms of Service<\/strong><\/h2>\n<p>By using our website or purchasing from IMANI, you agree to our terms of service:<\/p>\n<ol>\n<li><strong>Accuracy:<\/strong>We strive to ensure all product information, pricing, and specifications are correct at the time of publishing.<\/li>\n<li><strong>Orders:<\/strong>Orders are subject to stock availability, supplier confirmation, and payment clearance.<\/li>\n<li><strong>Pricing:<\/strong>Prices are quoted in Namibian Dollars (NAD) unless otherwise stated and may exclude VAT and shipping.<\/li>\n<li><strong>Payments:<\/strong>Full or partial payments must be made before dispatch unless otherwise agreed in writing.<\/li>\n<li><strong>Liability:<\/strong>IMANI is not liable for indirect or consequential damages resulting from misuse of products supplied.<\/li>\n<li><strong>Intellectual Property:<\/strong>All content on this site (logos, text, product images) is the property of IMANI and may not be reproduced without permission.<\/li>\n<li><strong>Changes:<\/strong>IMANI reserves the right to update these terms without prior notice.<\/li>\n<\/ol>\n<h2><strong>Refund Policy<\/strong><\/h2>\n<p>Your satisfaction is important to us.<\/p>\n<p>We accept returns or exchanges under the following conditions:<\/p>\n<ul>\n<li>The product is<strong>defective, damaged, or incorrect<\/strong>&nbsp;upon delivery.<\/li>\n<li>You notify us within<strong>7 business days<\/strong>&nbsp;of receiving the order.<\/li>\n<li>The item is unused, in its original packaging, and accompanied by proof of purchase.<\/li>\n<\/ul>\n<p>Refunds may be issued as:<\/p>\n<ul>\n<li><strong>Replacement items<\/strong>, or<\/li>\n<li><strong>Credit toward future purchases<\/strong>, or<\/li>\n<li><strong>Full refund<\/strong>(depending on product and supplier policy).<\/li>\n<\/ul>\n<p>Custom-ordered or special-import items are&nbsp;<strong>non-refundable<\/strong>&nbsp;unless faulty or mis-supplied.<\/p>\n<h2><strong>Shipping Policy<\/strong><\/h2>\n<p>IMANI delivers nationwide and across the SADC region.<\/p>\n<ul>\n<li><strong>Local Delivery:<\/strong>Available in Windhoek and surrounding areas via our logistics team.<\/li>\n<li><strong>Regional Delivery:<\/strong>Shipments to other regions handled by trusted courier partners or client arranged.<\/li>\n<li><strong>International Orders:<\/strong>For cross-border clients, export documentation and certificates can be arranged upon request.<\/li>\n<\/ul>\n<p><strong>Delivery Timeframes:<\/strong><\/p>\n<ul>\n<li>In-stock items: 2\u20135 working days within Namibia<\/li>\n<li>Imported items: 3\u20138 weeks depending on supplier and customs clearance<\/li>\n<li><strong>Urgent Orders &amp; Out-of-Stock Items:<\/strong><br \/>For items required urgently or those currently out of stock, IMANI can arrange<strong>priority sourcing or express freight <\/strong>through our international partners.<br \/>Please note that such requests carry an&nbsp;<strong>expedited service fee<\/strong>, which will be clearly communicated and agreed upon before processing the order. Shipping costs are quoted separately and depend on weight, volume, and destination.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] At IMANI, your privacy matters.We collect only the information necessary to process your orders, provide quotations, and communicate effectively with our clients. Information we collect: Contact details (name, phone number, email, company\/institution) Delivery and billing addresses Order and payment details Optional feedback or inquiry information How we use your information: To process and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":2827,"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/pages\/3\/revisions\/2827"}],"wp:attachment":[{"href":"https:\/\/dev.my.click.na\/IMANI2\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}